Payment Method

💳 Payment Processing and Refund Policy

Last Updated: November 26, 2025

This policy outlines the payment methods and processing procedures for purchases made on pupillow.com, owned by Jonathan Falcon Enterprises LLC.

1. Accepted Payment Methods

We accept various major forms of payment for your convenience, including:

• Major Credit Cards (e.g., Visa, Mastercard)
• PayPal

Full payment must be successfully completed and confirmed before we can begin processing and shipping your order.

2. Payment Processing and Order Confirmation
3. Authorization Check: Upon placing your order, we perform a standard authorization check on your chosen payment method to verify the availability of funds.
4. Payment Capture: Your card or payment account will be charged once this authorization is approved. The funds received initially serve as a deposit for the total value of the goods.
5. Production Start: As many of our products may be customized or hand-crafted, production will only commence after your payment has been fully confirmed and cleared.
6. Final Sale Confirmation: The full payment amount will be considered final payment for the items listed once your order has been dispatched from our facility and a confirmation email has been sent to you.
7. Checkout Procedure: To finalize your purchase, you will be directed to a secure, third-party payment processing gateway (such as PayPal) via the “Proceed to Checkout” button. Your transaction will be completed on their secure platform.
8. Payment Security

We prioritize the security of your financial data:

• Your credit card information is not processed through or stored on the servers of pupillow.com.
• Payment processing is handled entirely by certified, secure third-party payment gateways (e.g., PayPal).
• We do not share your payment details with unauthorized third parties.

4. Refund Disbursement

Refunds, when approved according to our separate Refund Policy, will be processed and issued back to the original payment method used for the purchase, whether it was a credit/debit card or PayPal account.

5. Contact and Support

If you have any questions regarding payment, need assistance with a refund, or require help with an exchange, please provide your order number and contact our support team:

• Email: support@pupillow.com
• Business Address: 20606 Broadsky Dr, Katy, TX 77449, United States
• Business Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)