FAQs

Q: What is the checkout process like on pupillow.com?

A: Our payment process is designed to be simple and secure. Once you have added the desired product to your cart, click the cart icon. Review your selections, adjust quantities if necessary, and then click “Proceed to Checkout.” Follow the guided steps to enter your shipping information, select a shipping method, and select your payment options. Please double-check all details before completing your purchase to ensure everything is correct.

Q: How do I enter my details during the checkout process?

A: During checkout, you’ll be prompted to enter your shipping address, billing address, and contact information. Ensure all details are accurate to avoid any delays in processing your order. Our Website (pupillow.com) uses secure encryption technology to protect your personal information.

Q: What payment methods are accepted on pupillow.com?

A: We strive to provide flexible payment options. We currently accept major credit cards such as Visa and Mastercard, as well as PayPal. These options ensure that your payment information is handled securely. If you encounter any issues during payment, please contact our customer support at support@pupillow.com for assistance.

Q: Can I make changes to or cancel my order after confirmation?

A: We understand that sometimes changes are necessary. If you need to modify or cancel your order, please contact our support team at support@pupillow.com as soon as possible. Please Note: We offer a 4-hour window for changes. While we cannot guarantee modifications after an order has passed this window and moved to production, we will do our best to accommodate your request.

Q: How can I track my order on pupillow.com?

A: After your order is dispatched, you will receive a confirmation email containing your tracking number and a link to the carrier’s website. Use this information to monitor the status of your shipment in real-time. If you have questions about your delivery, our customer support team is here to help.

Q: What is pupillow.com’s return policy?

A: We want you to be completely satisfied with your purchase. If you need to return an item, we offer a hassle-free return policy within 30 days of delivery. Please visit our dedicated Refund Policy and Return Policy pages for detailed information on eligibility criteria and the return process. Items must be returned in their original condition and packaging.

Q: How can I contact pupillow.com customer support?

A: Our dedicated customer support team is here to assist you with any questions or concerns. You can reach us by emailing us directly at support@pupillow.com. We aim to respond to all inquiries within 24 hours during our business hours (Monday – Saturday, 8:00 AM – 7:00 PM EST).

Q: What should I do if I receive a damaged item from pupillow.com?

A: We apologize if you receive a damaged item. To resolve this issue promptly, please contact our customer support team immediately at support@pupillow.com. Provide your order details and attach a clear photo of the damaged item. We will assess the situation and offer a suitable resolution, such as a replacement or a refund.