Terms & Conditions

📝 Terms of Service – Jonathan Falcon Enterprises LLC

Last Updated: November 26, 2025

Welcome to pupillow.com (the “Website”). These Terms of Service (“Terms”) govern your access to and use of the Website, which is owned and operated by Jonathan Falcon Enterprises LLC (“Company,” “we,” “our,” or “us”).

By browsing the Website, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Eligibility and Access

You must be at least eighteen (18) years old or have the permission of a parent or legal guardian to use the Website or place an order. By agreeing to these Terms, you represent and warrant that you meet this age requirement.

2. User Accounts

If you establish an account with us, you are responsible for maintaining the confidentiality of your account details and password. You agree to accept responsibility for all activities that occur under your account. You must notify us immediately at support@pupillow.com if you suspect any unauthorized use of your account.

3. Order Acceptance and Payment
4. Order Confirmation: All orders placed through pupillow.com are subject to our acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available, inaccuracies in product or pricing information, or issues identified by our credit and fraud avoidance department.
5. Pricing and Payment: All prices are listed in USD. By submitting an order, you authorize us (and our payment processors) to charge your designated payment method for the total amount of your order, including shipping and applicable taxes.
6. Shipping and Risk of Loss

We strive to process and ship orders promptly. Shipping and delivery times are estimates only and are not guaranteed. Once an item is transferred to the carrier, the risk of loss and title for items purchased passes to you. We are not responsible for packages that are lost, stolen, or damaged after the carrier marks them as “delivered.”

5. Returns, Refunds, and Exchanges

Our policy regarding returns, refunds, and exchanges is governed by our separate Refund Policy and Return Policy, which are incorporated into these Terms by reference. Please review those policies before making a purchase.

6. Intellectual Property Rights

The entire contents of the Website, including text, graphics, product images, designs, logos, and code, are the property of Jonathan Falcon Enterprises LLC or its licensors and are protected by copyright, trademark, and other intellectual property laws. You are prohibited from using, modifying, copying, or distributing any materials from the Website without our express written permission.

7. Warranties and Disclaimers

The Website and all content, products, and services are provided on an “as is” and “as available” basis. Jonathan Falcon Enterprises LLC expressly disclaims all warranties of any kind, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Website will be uninterrupted, secure, or error-free.

8. Limitation of Liability

In no event shall Jonathan Falcon Enterprises LLC, its affiliates, or their directors, officers, employees, or agents, be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, arising from your use of, or inability to use, the Website or any products purchased. Our total liability to you for any damages shall be limited to the amount you paid to us for the specific product or service from which the liability arose.

9. Notices and Communication

By using the Website, you agree to receive electronic communications from us, including order updates, marketing messages, and notices regarding changes to these Terms or other policies. You can opt-out of marketing communications at any time. All formal correspondence, including notices of potential violations, should be sent to support@pupillow.com.

10. Governing Law and Jurisdiction

These Terms and your use of the Website are governed by and construed in accordance with the laws of the State of Texas, USA, where our business is primarily located at 20606 Broadsky Dr, Katy, TX 77449, United States, without regard to its conflict of law principles.

11. Dispute Resolution

We encourage you to contact us directly at support@pupillow.com to resolve any concerns informally. If a dispute cannot be resolved informally, you agree that any disputes arising out of or relating to these Terms will be handled through binding arbitration in the State of Texas, rather than in court.

12. Changes to the Terms

We reserve the right to revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Website thereafter. The Last Updated date at the top of this page will indicate the latest version.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Business Name: Jonathan Falcon Enterprises LLC
• Address: 20606 Broadsky Dr, Katy, TX 77449, United States
• Email: support@pupillow.com
• Business Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)